Phumzi N – Training Administrator

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  • Name: Phumzi N
  • Position: Training Administrator and Helpdesk Support

Phumzi N joined the TRAINYOUCAN family in the middle of 2010 as our Training Administrator and since mastered most of our SETA Accredited Courses. Currently she liaise with all the different SETA’s regarding site visits and verification, administer all learning material and learner portfolios including certification and helpdesk support.

Phumzi currently also administer our weekly workshops in Durban from Train the Trainer, Assessor, Moderator, SDF to General Management & Project Management unit standards.

As our learners always say: “She is always willing to listen and help anyone! Our STAR!”

Her office currently overseas the following tasks:

  • Learner Support on our online helpdesk. www.trainyoucansupport.co.za
  • Telephone, Whatsapp support in English and Zulu.
  • Managing all administration issues regarding issuing and collection of learner material and workbooks.
  • SETA site visits and verification’s.
  • Learner correspondence, re-assessments and general support.
  • Certification.
  • Weekly workshops.
  • Internal Assessments and Moderation’s.
  • Facilitation of customer service programmes in Zulu.
  • Skills Development Facilitation services
Detail / Provider Experience
Sizabantu catering Chef and Baking
Cottonfield Day care Early childhood Educator

Instructs children from 3-5 years

Assist with development of children through the basic developmental stages

Assist with establishing a safe environment and classroom routine

Write regular evaluation reports on the development of the children

 

UNISA Teaching
  Linking formal school knowledge with the kinds of mathematical skills which people use in their daily lives.
  How to keep learner motivated and interested, and how will you know if your learners are progressing.
  Understanding what kinds of projects are needed in a community or in an organisation
  Provide useful framework which assist to assess the needs of various groups and finding out what recourses maybe available for Abet programmes .
TRAINYOUCAN Outline the relationship between leadership and delegation

Understand the four main approaches to leadership , Identify three main important key terms in the process of delegation – Accountability, Authority, Responsibility and Delegate effectively.

TRAINYOUCAN Understand the four main approaches to leadership
TRAINYOUCAN Internal and External customer service, basic principles of customer service
TRAINYOUCAN Understand the difference between between passive aggressive and assertive behaviour
TRAINYOUCAN Process incoming and outgoing telephone calls, managing the front desk

Monitor the maintenance of a clean and safe reception area as per organisational requirements

Monitor presentation of reception area

Monitor the implementation of security procedures in reception area

Employ effective telephone etiquette

Answer telephone according to organisational standards

Process incoming calls according to organisational standards

Process outgoing calls in accordance with organisational requirements

KZNFootprints Conduct outcomes-based assessment
  Facilitate learning using a variety of given methodologies
  Conduct moderation of outcomes-based assessments
  Skills development

  • 15221- Provide information and advise regarding skills development and related issues
  • 15217 – Develop an organisational training and development plan
  • 15218 – Conduct an analysis to determine outcomes of learning for skills development and other purposes
  • 15232 – Coordinate planned skills development interventions in an organisation
  • 252041 – Promote a learning culture in an organisation
Trainyoucan Receptionist and front line.

-Venue Hire

-Bookings

-POE Control

-External customer communication

-Manage bookings and invoicing.

-Office stationary control.

-Venue hire stock control.

-General and temp staff control.

-Interpreter.

 

Venue management

-Planning and preparation

-Catering

-Venue setup

-Communication, instruction

– Setup, equipment and layout.

-Programme curriculum review and setup

-Correspondence

-Meeting and Training Venue setup.

KZNFootprints Computer operation.

-Email, Internet operation

-Online helpdesk support

-Learnership database control.

-Certification of learners.

-Learner correspondence.

-Accounting and invoicing.

-Editing and managing bulk printing.

-Skype online support

-Advertisement

KZNFootprints SETA & Learner Support

-Training administrator.

-Certification

-Learner database control.

-SETA verification.

-SETA communication.

-Site visits and verification.

-Receiving and despatching of POE’s on bulk scale.

-Online Skype Support

KZNFootprints Online helpdesk support and weekly workshops:

·    117871 – Train the Trainer

·    115753 – Conduct Assessments

·    115759 – Conduct Moderations

·    259938- Customer Service

·    15221-Provide information and advice regarding skills development and related issues

·    15232-Coordinate planned skills development interventions in an organisation

·    15217-Develop an organisational training and development plan

·    15218-Conduct an analysis to determine outcomes of learning for skills development and other purposes

·    252041-Promote a learning culture in an organisation

·    14667 – Management functions of organisation

KZNFootprints Training Administrator

-POE Control

-Learner follow-up

-Minute taking

-Stationary Control

-QMS control and review

-Communication, planning and scheduling of external trainers, assessors and moderators.

-Plan and conduct assessments on these following unit standard:

·    117871 – Train the Trainer

·    115753 – Conduct Assessments

·    115759 – Conduct Moderations

·    259938- Customer Service

·    15221-Provide information and advice regarding skills development and related issues

·    15232-Coordinate planned skills development interventions in an organisation

·    15217-Develop an organisational training and development plan

·    15218-Conduct an analysis to determine outcomes of learning for skills development and other purposes

·    252041-Promote a learning culture in an organisation

·    14667 – Management functions of organisation

·    13928  – Monitor and control Reception area

·    14348 – Process incoming and outgoing telephone calls.