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The functions of an Assessment Quality Partner - AQP

An Assessment Quality Partner must, in respect of the qualifications and part qualifications specified in the Service Level Agreement; recommend the external assessment specifications document for approval by the QCTO; recommend the external assessment specifications document for approval by the QCTO; develop and maintain a national data-bank of instruments for external assessments;publish exemplars of external assessments;recommend to the QCTO the accreditation and withdrawal of accreditation of skills development providers for the knowledge and/or practical skills component using criteria and guidelines provided by the QCTO; register assessors and moderators for the external assessments;develop c[...]


Re: Impact of Oral Presentation

Speaking in front of a group is one of the most common fears among students. You can conquer this fear, or at least manage it, by following some simple tips for oral presentations. These tips will help you inform, not bore, your audience.

1. Make Eye Contact With Your Audience
Humans respond to eye contact; we expect to be able to see when you are excited, when you are making an important point, when you are looking to us for approval, when you are winding up to make a big point.

Go ahead and write your whole speech out so you can read robotically if you blank out, but you should practice your speech so you know it well enough that you can glance up from your notes and look at your audience as you speak.
•Position your visual aids or keyboard so that you never turn your back to your audience.
•Don’t hide behind the computer monitor when you run your PowerPoint presentation.
•Don’t stare down into your notes, either; your audience isn’t down there.

2. Know your Topic
One of the first tips for oral presentations, and the most important, is to become very familiar with your topic. If you have the option of picking your own topic, choose one you are comfortable with and enjoy discussing. This will enhance your presentation. If you do not have the option of choosing a topic, read the material several times and make sure you understand everything you will be saying.

No matter how much time you have to give your presentation, your topic should be well organized. Organize the topic by listing main points, with a few details under each point. This outline should be no longer than a page. Remember, speaking words on a page will take more time because you will be using complete sentences, and you do not want to feel rushed.

To grab your audience’s attention, begin your presentation with a clever introduction. You can capture the audience’s interest with a famous quote or a thought-provoking question. Humor or a personal story is also a way to convince the audience to listen to what you are about to say. The introduction should be clear and compelling, and give a brief overview of the main points of your presentation. Your conclusion should also review the main points and help the audience remember what you said.

3. Use Visual Aids
PowerPoint(Google Docs or Prezi) allows you to design your own slides. These slides should be uncluttered with large fonts, bulleted text, and clear graphics. Dark backgrounds with white text work well because glare is reduced.

If you will be using PowerPoint, bring two copies of the electronic file to class. Load the file on the computer before class if you are allowed to do so. This may prevent technical difficulties, save you time and work, and help you avoid stress before your presentation. If you do experience technical difficulties, be sure to have hard copies of the slides to pass out so that
the class can follow your presentation.

4. Practice, Practice, Practice
If you really want to know one of the best tips for oral presentations, you must practice! Practice by yourself, then in front of family and friends. Give your presentation at a natural, moderate rate of speech. Project your voice and speak clearly. Time yourself and make adjustments when necessary. Practice with your slide show and pause briefly to give your audience time to read each new slide. Do not read the slides aloud. Only glance at your slides or notes and keep your eyes on the audience. Use natural gestures and try not to turn your back to the audience. Maintain eye contact with your audience and do not get distracted by noises or movements. Expect to forget a minor point or two. The key is to practice until you become comfortable giving the presentation without thinking too much about the delivery.

5. One of the Last Tips: Answer Questions
If time allows, answer questions the audience might ask. Before answering a question, listen carefully and wait to respond until you are sure that you understand what is asked. Keep your answers brief and stay on topic. And, if you do not know the answer, just say so. The last question is a good opportunity to summarize your key points or reinforce your main idea.

Oral communication message response

Many problems arise in schools and colleges each day, simply as a result of poor verbal communication.

The ten tips below are designed to help maximise the effectiveness of your verbal communications with colleagues.


Be as clear and as specific as possible in all verbal communications and especially when you are asking someone to carry out a task for you.


If you are not sure that people understand you, either summarise what you have said in different words, or ask them to summarise your message in their own words.

Observe Responses

Observe response to your message. What people are thinking is not always expressed verbally. Read people’s thoughts by watching their facial expressions, hand and foot gestures. Look at their eyes for signs of confusion, disagreement, disbelief, resistance or understanding.

Background Noise

If there is background noise, speak loudly or move to a quieter area. Reinforce verbal communication, especially in noisy areas, with gestures.

Use of Voice

To keep people’s attention, modulate your voice. Speaking more loudly or softly, more quickly or slowly increases interest in what you say. Pause before and after a key point to allow it to fully register.

Eye Contact

Maintain eye contact with those to whom you are talking. Bear in mind their cultural background. In some cultures, excessive eye contact is a sign of disrespect.

Undivided Attention

Pay attention. Avoid interruptions. Don’t hold two conversations at the same


Emphasise Important Points

To communicate an important point, raise your voice slightly or speak deliberately. Let your body language reflect the importance of what you are saying by leaning forward, opening your eyes wider, and using appropriate hand gestures.


Begin conversations positively. If there is potential for conflict, start off with

something on which you both agree to set a positive atmosphere.

Choose your words

Avoid using ‘but’ to join sentences. ‘But’ puts people on the defensive. Use

‘and’ to join sentences, it is far more positive. And where possible, use ‘I’ messages. Using ‘you’ makes people defensive.

Type of Oral Delivery

Oftentimes at work, people generally use three forms of oral delivery: the scripted talk, the outlined talk, or the impromptu talk. Sometimes the situation or the profile of your listeners will dictate the types of talk you will give. At other times, you will be free to choose.

Scripted: A scripted speech is a word-for-word speech. Everything is written out that the presenter is planning to say. It can either be read or recited from memory. This offers security to the presenter if he/she is nervous or has a lot of specific or complex important information he/she needs to inform the audience about. It is also helpful for keeping within a time limit. Having a scripted talk ensures the presenter that each key point will be talked about, but be careful because this can make the speech rigid and is hard to deliver naturally.

Outlined: An outlined speech is just that, a speech that has been outlined to hit its main points. The outline helps the presenter remember to touch on a certain topic and offers more flexibility to “tune” the speech to the reactions from the audience. With this type of speech the presenter should be knowledgeable on the subject matter. Some may have trouble with phrasing an outlined speech or get tongue-tied. If critical information is not written down the presenter may forget to fully elaborate on key points that are vital to the success of the speech. This type of presentation is ideal when presenting information that is familiar to you.

Impromptu: An impromptu speech is given with little or no preparation. The presenter should be very knowledgeable on the subject matter. It is not uncommon for information delivered to the audience to be disorganized. Impromptu speeches are usually used in short informal meetings where the audience can interrupt and ask questions to help guide the speech and retrieve the information they need from the speaker. Although, depending on how interactive the audience is, without the help of proper questions, the speaker may miss the main point of the speech entirely.

Principles of oral communication

The principles of oral communication are discussed below:

      -Clear pronunciation: Clear pronunciation of message sender in the main factor or oral communication. If it is not clear, the goal of the message may not be achieved.


      -Preparation: Before communicating orally the speaker should take preparation both physically are mentally.


      -Unity and integration: The unity an integration of the speech of the message sender is a must for successful oral communication.


      -Precision: Precision is needed to make oral communication effective. The meaning of the words must be specific.


      -Natural voice: The speaker’s must not be fluctuated at the time of oral communication. On the other hand artificial voice must be avoided.


      -Planning: Organized plan is a must for effective oral communication. The speaker should take proper plan for delivering speech.


      -Simplicity: The speaker should use simple an understandable words in oral communication. It should be easy and simple.


      -Legality: The speaker’s speech should be legal and logical at the time of oral communication.


      -Avoiding emotions: At the time of oral discussion, excessive emotions can divert a speaker from main subject. So, the speaker should be careful about emotion. The speech must be emotionless.


      -Acting: Many people lose concentration after listening for a few minutes. So speech must be emotionless.


      -Efficiency: Speakers efficiency and skill is necessary for effective oral communication.


    -Vocabulary: Words bear different meanings to different people in different situations. In oral communication, a speaker should use the most familiar words to the receiver of the message to avoid any confusion in the meaning of the words.

Oral Communication

Oral communication describes any type of interaction that makes use of spoken words, and it is a vital, integral part of the business world, especially in an era dubbed the information age. “The ability to communicate effectively through speaking as well as in writing is highly valued, and demanded, in business,” Herta A. Murphy, Herbert W. Hildebrandt, and Jane Thomas wrote in their book Effective Business Communications. “Knowing the content of the functional areas of business is important, but to give life to those ideas—in meetings or in solo presentations—demands an effective oral presentation.” The types of oral communication commonly used within an organization include staff meetings, personal discussions, presentations, telephone discourse, and informal conversation. Oral communication with those outside of the organization might take the form of face-to-face meetings, telephone calls, speeches, teleconferences, or videoconferences.

Conversation management skills are essential for small business owners and managers who often shoulder much of the burden in such areas as client/customer presentations, employee interviews, and conducting meetings. For oral communication to be effective, it should be clear, relevant, tactful in phraseology and tone, concise, and informative. Presentations or conversations that bear these hallmarks can be an invaluable tool in ensuring business health and growth. Unclear, inaccurate, or inconsiderate business communication, on the other hand, can waste valuable time, alienate employees or customers, and destroy goodwill toward management or the overall business.