119676 Apply the skills of customer care in a specific work environment

SAQA REGISTRATION ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either telephonically or face to face. COURSE SUMMARY The qualifying learner is capable of: Explaining the principles of impressive customer service in the context of a specific…

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How does BEE apply to the Public Sector

BEE is applicable to public sector entities, both in terms of: 1. how each public sector entity is rated internally for BEE purposes and accordingly the BEE Status Level that that specific public sector entity has achieved, and 2. how public sector entities must utilise the principles of BEE to measure third party suppliers for procurement, licenses and similar activities. 1. Internal BEE Measurement S3 of Code Series 000 Statement 000 of the Codes provides that the various public entities are measurable under the Codes. Code Series 000 Statement 004…

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