SAQA ID 14667

SOUTH AFRICAN QUALIFICATIONS AUTHORITY
REGISTERED UNIT STANDARD:

 

Describe and apply the management functions of an organization
SAQA US ID UNIT STANDARD TITLE
14667 Describe and apply the management functions of an organization
ORIGINATOR
SGB Generic Management
QUALITY ASSURING BODY
FIELD SUBFIELD
Field 03 – Business, Commerce and Management Studies Generic Management
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined Regular-Fundamental Level 4 NQF Level 04 10
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered 2015-07-01 2018-06-30 SAQA 10105/14
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30 2022-06-30

 

PURPOSE OF THE UNIT STANDARD

This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. It provides the background necessary to understand the management function in an organisation. The term business unit in this unit standard implies a small business, cost center, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

The qualifying learner is capable of:

  • Describing the management activities involved in running a successful business.
  • Explaining the basic activities involved in the management process.
  • Identifying and explaining the main tasks required of managers.
  • Applying the decision making process to make a management decision.
  • Analysing the application of the general management functions in a selected organisation.

 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNINGThere is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF Level 3

 

UNIT STANDARD RANGE

  • Basic management activities are planning, organising, leading and controlling.
  • Management tasks include, but are not limited to, decision making, communicating, controlling, disciplining, motivating, coordinating, evaluating and delegating.
  • When the learner is already in a junior management role this unit standard should be read as referring to the learner`s own position in an organisation.
  • General management functions include Human Resources, Marketing, Public Relations, Production, Financial and Administration.

 

Specific Outcomes and Assessment Criteria:

 

SPECIFIC OUTCOME 1Describe the management activities involved in running a successful business
ASSESSMENT CRITERIA

 

ASSESSMENT CRITERION 11. The business functions of an organisation are analysed and the main business functions are identified for a specific organisation.

 

ASSESSMENT CRITERION 22. The resources used in a business are analysed and the role of management in ensuring that resources of the business are used to best advantage is explained with examples from a specific organisation.

 

ASSESSMENT CRITERION 33. The responsibilities of employees in ensuring that resources are used to best advantage is explained with examples.

 

SPECIFIC OUTCOME 2Explain the basic activities involved in the management process
ASSESSMENT CRITERIA

 

ASSESSMENT CRITERION 11. The basic activities involved in the management process are named with examples.

 

ASSESSMENT CRITERION 22. The planning function in an organisation is identified and an indication is given of who in the organisation is responsible for the planning function.

 

ASSESSMENT CRITERION 33. An example of the planning required in the learner’s own situation is produced and an indication is given of how this fits into the organisation’s business plan.

 

ASSESSMENT CRITERION 44. The organising function in an organisation is identified and an indication is given of who in the organisation is responsible for the organising function.

 

ASSESSMENT CRITERION 55. The organising function in the learner’s own position is identified with examples.

 

ASSESSMENT CRITERION 66. The leading function in an organisation is identified and an indication is given of who in the organisation is responsible for the leading function.

 

ASSESSMENT CRITERION 77. The leading function applicable to the learner is identified and an indication is given of the learner`s own leadership style.

 

ASSESSMENT CRITERION 88. The control function in an organisation is identified and an indication is given of who in the organisation is responsible for the control function.

 

ASSESSMENT CRITERION 99. The control function in the learner`s own situation is identified and an indication is given of what the learner controls and how s/he exercises control

 

ASSESSMENT CRITERION 1010. The difference between responsibility and accountability is explained with reference to delegation.

 

SPECIFIC OUTCOME 3Identify and explain some of the tasks required of managers.
ASSESSMENT CRITERIA

 

ASSESSMENT CRITERION 11. The decision making task of managers is explained with examples.

 

ASSESSMENT CRITERION 22. The communication task of managers is explained with examples and suggestions are made as to how cultural diversity can be accommodated in communications.

 

ASSESSMENT CRITERION 33. The importance of trust in an organisation is explained and an indication is given of how trust affects communication.

 

ASSESSMENT CRITERION 44. The coordinating task of managers is explained and an indication is given of how the learner is responsible for co-ordinating based on a position description.

 

ASSESSMENT CRITERION 55. The motivating task of managers is explained with examples.

 

ASSESSMENT CRITERION 66. The delegating task of managers is explained and an indication is given of what tasks can and may not be delegated in a specific organisation.

 

ASSESSMENT CRITERION 77. The disciplinary task of managers is explained and an indication is given of the role of the team leader/low level manager in the disciplinary process.

 

ASSESSMENT CRITERION 88. The evaluating task of managers is explained and an indication is given of the role of the junior manager in the assessing worker performance.

 

SPECIFIC OUTCOME 4Apply the decision making process to make a management decision
ASSESSMENT CRITERIA

 

ASSESSMENT CRITERION 11. The steps to be followed in making a decision are explained with reference to an authentic workplace situation.

 

ASSESSMENT CRITERION 22. The decision making process is used to make a management decision.

 

SPECIFIC OUTCOME 5Apply the general management functions to a selected organisation.
ASSESSMENT CRITERIA

 

ASSESSMENT CRITERION 11. The management functions in an organisation are listed and an indication is given of who in the organisation is responsible for each function.

 

ASSESSMENT CRITERION 22. The way in which each management function is addressed in a specific organisation is explained with reference to the organogram of a selected organisation.

 

ASSESSMENT CRITERION 33. The role of a team leader or low level manager in the management of an organisation is outlined with reference to the basic management functions and tasks.

 

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Assessment of this Unit Standard should be contextual and practical.

  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA

 

Critical Cross-field Outcomes (CCFO):

 

UNIT STANDARD CCFO ORGANISINGLearners can manage themselves and their activities responsibly and effectively in applying the management function to own situation.

 

UNIT STANDARD CCFO COLLECTINGLearners are able to collect, organise and evaluate information when identifying the fundamental processes and tasks of management.

 

UNIT STANDARD CCFO COMMUNICATINGLearners are able to communicate effectively and responsibly when explaining the basic management activities.

 

UNIT STANDARD CCFO DEMONSTRATINGLearners are able to demonstrate an understanding of the world as a set of related systems recognising how own position fits into the management of an organisation and how the management function contributes to the success of a business.