119676 Apply the skills of customer care in a specific work environment

SAQA REGISTRATION

Unit Standard:

119676

Description:

Apply the skills of customer care in a specific work environment

Credits:

4

NQF Level:

4

Classroom:

Approved

ZOOM:

Pending

Elearning:

Pending

ABOUT THIS COURSE

TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA. 

This Unit Standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either telephonically or face to face.

COURSE SUMMARY

  • The qualifying learner is capable of:
    Explaining the principles of impressive customer service in the context of a specific industry and organisation.
    Applying knowledge of personality styles to respond appropriately to a customer.
    Analysing information in order to provide customer service.
    Suggesting innovative solutions to respond to queries and improve customer service.
    Managing the relationship to retain customers.
  • Recognition: Based on the National Qualifications Framework that is Nationally Accepted in South Africa, Department of Labour and Microsoft Certified courses.
  • Success rate of learner: Currently we have a very high success rate due to the “one-price-policy” that include additional support at no additional cost.

Note: Any person who wants to offer their services as an accredited individual, company or a training provider can only do so with a valid SOR (Statement of Results) from the ETDP SETA. No other document/certificate can be used, even if it reflects the same unit standard.

ENROLLMENT REQUIREMENTS

  • Communication at NQF Level 3.
    Mathematical Literacy at NQF Level 3.
  • Able to attend the contact session and any of our workshops offered.
  • Access to email and where possible to the internet for research.

BOOKINGS

BOOKINGS: Book online through our booking site www.coursesdirect.co.za here.

WHO SHOULD ATTEND THIS COURSE

WHO SHOULD ATTEND the TRAIN THE TRAINER or FACILITATORS course.

      • Training Managers
      • Become an Accredited Moderator
      • Freelance Moderators
      • People who want to work with the SETA’s
      • People who want to open their own Training Companies
      • People who want to train or moderate learners on unit standards.
      • People who want to train or moderate learners on qualifications.
      • HR Persons.
      • Training Administrators.
      • Training Providers or newly registered Training Providers.
      • Accredited and NON-Accredited Employee/Training Providers.
      • Lecturers at Technicons, Private Colleges or Universities.
      • Learning material developers looking to enhance their programmes.
      • Anyone else who can benefit from moderation methodologies.
      • New training providers applying for accreditation.
      • Employers running learnerships.
      • Learners studying towards their ETDP Qualification.
      • SETA staff.
      • People who want to work internationally, as my countries accept this certificate in Africa and internationally.

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BONUS DISCUSSIONS

BONUS DISCUSSIONS AND HANDOUTS DURING THIS COURSE

As a valued customer the following is included as standard practices in TRAINYOUCAN induction of accredited course, namely:

  1. Detailed induction of the SETA, SAQA, NQF and Credits.
  2. Detailed explanation on the types of accreditation found, namely individual, training provider and programme accreditation.
  3. Difference between unit standards and qualifications with detailed explanation.
  4. FREE templates and resources on this topic, ready to be downloaded to use from our members forum.
  5. FREE resources on compiling your personal CV and registration with the SETA for Assessors and Moderators.
  6. Learners will create during the contact session their own Training Checklist, Training Venue Checklist and Training Evaluation, ready to be used in the workplace.
  7. Two complete learning programmes, namely “Fire Fighting” will be provided to each learner in the class to assist them with their presentations. We provide you will all the documents and templates required.

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